Failed Delivery & Refund Policy

Draft. Please review before launch.

If delivery fails

When the provider confirms a delivery failed, we either try again or refund you through Paystack to your original payment method.

Uncertain orders

If we can't confirm whether data was delivered, we mark the order "needs review" and check it with the provider before we retry or refund. This stops you getting charged twice or receiving the bundle twice.

Not eligible

Bundles delivered to a wrong number that you entered, and bundles that were delivered successfully.

Timing

Refunds usually take a few business days, depending on Paystack and your bank or mobile money provider.